Refunds & Returns Policy

Effective Date: August 15, 2026

At T-Shirts USA, we want you to love every shirt you order. If something is not right, we have a clear and fair process to make it right. Please review the details below.

1. When We Accept Returns

You may request a return if any of the following applies:

  • The item arrived damaged or defective — torn fabric, print peeling, missing buttons, or broken zippers
  • You received the wrong product — a different design, color, or size than what you ordered
  • The item has a manufacturing defect — uneven stitching, misaligned print, or incorrect labeling

Refunds & Returns Policy

Effective Date: August 15, 2026

At T-Shirts USA, we want you to love every shirt you order. If something is not right, we have a clear and fair process to make it right. Please review the details below.

1. When We Accept Returns

You may request a return if any of the following applies:

    • The item arrived damaged or defective — torn fabric, print peeling, missing buttons, or broken zippers
    • You received the wrong product — a different design, color, or size than what you ordered
    • The item has a manufacturing defect — uneven stitching, misaligned print, or incorrect labeling
    • The product is materially different from the description or images on our website

You may also return items if you simply changed your mind, provided the return conditions below are met.

2. Return Conditions

To qualify for a return, your item must meet these requirements:

    • The shirt or item must be unworn, unwashed, and unused
    • Original tags must still be attached
    • Items must be in their original packaging (polybag, box, or shipping envelope)
    • You must have your order number or proof of purchase available

3. Items That Cannot Be Returned

The following are excluded from our return policy:

    • Items that have been worn, washed, altered, or damaged by the customer
    • Items missing original tags or packaging
    • Gift cards
    • Items marked as "Final Sale" or clearance at the time of purchase
    • Custom-printed or personalized items (unless defective or incorrectly printed)
    • Undergarments and swimwear for hygiene reasons

4. Return Window

All return requests must be submitted within 30 calendar days of receiving your order. The returned item must be shipped back within this 30-day window. Returns submitted after this period will not be accepted.

5. How to Return an Item

    1. Contact us: Email info@t-shirtsusas.com or call +1 (619) 474-4508. Include your order number, the reason for your return, and photos of the item (especially if it is damaged or defective).
    2. Get your return authorization: Our team will review your request and reply within 3 business days with a return authorization number and shipping instructions.

Pack and ship: Place the item back in its original packaging (or equivalent protective material). Write the return authorization number clearly on the outside of the package. Ship to the address provided in your instructions.

Return Address:

T-Shirts USA
925 E Plaza Blvd #104
National City, CA 91950, United States

6. How to Exchange an Item

  1. Contact us with your order number and tell us what you would like instead — include the new size, color, or design.
  2. We will confirm availability and lock in the exchange for you.
  3. Ship the original item back following the return steps above.
  4. Once we receive and inspect the returned item, your replacement will ship within 3 business days.

If the replacement costs more, you will be charged the difference. If it costs less, the remainder will be refunded to your original payment method.

7. Refund Process

  1. Inspection: After your return arrives at our facility, our team will inspect it within 3 business days.
  2. Approval notification: You will receive an email confirming whether your refund has been approved.
  3. Refund issued: Once approved, the refund is sent to your original payment method within 3 business days.
  4. Statement appearance: Please allow an additional 3 business days for the refund to appear on your bank or credit card statement. The exact timing depends on your card issuer.

The full purchase price of the item is refunded. Original shipping charges are not refunded unless the return is due to our error.

8. Return and Exchange Shipping Costs

  • Our mistake (damaged, defective, or wrong item): We cover return shipping. A prepaid shipping label will be provided.
  • Changed your mind: Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service to ensure the package reaches us safely.

9. Canceling an Order

  • Before shipment: Contact us as soon as possible. We will cancel the order and issue a full refund to your original payment method.
  • After shipment: The order cannot be canceled once it has been dispatched. Once the package arrives, please follow the standard return process described above.

10. Contact Us

Need help with a return, exchange, or refund? Our team is ready to assist.

Store Name: T-Shirts USA

Address: 925 E Plaza Blvd #104, National City, CA 91950, United States

Phone: +1 (619) 474-4508

Email: info@t-shirtsusas.com

Business Hours (Pacific Time): Monday – Sunday: 9:30 AM – 5:30 PM

Response Time: We respond within 24 hours.